Frequently Asked Questions

The minimum age to register and play at pgjl is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. During registration, you will be asked to declare your date of birth, and full KYC (Know Your Customer) verification — including a valid government-issued ID — is required before you can make deposits or withdrawals. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

pgjl requires a valid Philippine government-issued ID to complete KYC verification. Accepted IDs include:

• Philippine National ID (PhilSys)
• Driver's License (LTO)
• Passport
• SSS / GSIS ID
• Voter's ID
• PRC ID
• Postal ID

You will also need to submit a clear selfie for facial verification. KYC is typically reviewed within 24 hours. Until KYC is complete, withdrawal limits may apply to your account.

Go to the pgjl Login page and click "Forgot Password." Enter the mobile number or email address linked to your account. You'll receive an OTP or a password reset link within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our support team at [email protected] with your account details and a valid ID for manual verification.

No. pgjl strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

pgjl supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (Visa/Mastercard debit linked to a Philippine bank account)

Please note that credit card deposits and cryptocurrency are not accepted on pgjl, in compliance with current Philippine payment regulations.

The minimum deposit at pgjl is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your account tier and KYC status. All amounts are in Philippine Peso (PHP).

Withdrawal processing times at pgjl vary by method:

• GCash / PayMaya: Typically 15 minutes to 1 hour after approval
• Bank Transfer: 1 to 3 business days depending on your bank
• Debit Card: 1 to 2 business days

Withdrawals are processed during business hours (8:00 AM – 10:00 PM PHT). Requests submitted outside these hours will be queued for the next processing window. First-time withdrawals may take slightly longer due to additional security checks.

Withdrawal requests may be declined for several reasons:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• The payment details provided do not match your verified account information
• Unusual account activity flagged by our security system

If your withdrawal was rejected and you believe it was in error, contact our support team at [email protected] with your transaction reference number for a full review.

pgjl does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. GCash and PayMaya transactions are generally fee-free for standard transfers within the Philippines.

The pgjl welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No promo code is required. The bonus amount and any applicable wagering requirements will be displayed in your account's Promotions section before you deposit. Make sure to read the bonus terms carefully — wagering requirements, eligible games, and expiry dates all apply.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Always check the specific terms for each promotion.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the specific promotion. Your real money balance and bonus balance are kept separate in your pgjl account. You can always withdraw your real money balance at any time, regardless of any active bonuses. If you choose to withdraw before completing wagering requirements, the bonus and any associated winnings will be forfeited.

All current promotions are listed in the Promotions section of your pgjl account dashboard. We regularly update our offers for Filipino players — including reload bonuses, cashback deals, free spins on featured slots, and special event promotions tied to local occasions like Pasko, Fiesta season, and major sporting events like PBA playoffs and boxing matches. Log in to your account regularly to stay updated on the latest deals.

Yes. All games available on pgjl use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and dice roll is completely random and independent of previous results. Our game providers are internationally recognized and regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with human dealers, providing full transparency. pgjl operates within the PAGCOR regulatory framework, which requires fair gaming standards.

pgjl offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots with various themes, paylines, and jackpots
• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger, and more with live dealers
• Bingo: Online bingo rooms with multiple game variants
• Esports: Betting on major esports tournaments and matches
• Boom Legend: Our featured fishing and arcade-style game

New games are added regularly, so check back often for the latest additions.

If a game freezes or you experience a disconnection during a live session, do not panic. pgjl's system automatically records the state of all active game rounds. Simply refresh your browser or reopen the app and log back in — your game session will resume from where it left off, and any bets placed before the disconnection will be settled correctly. If you notice any discrepancy in your balance after reconnecting, contact our support team immediately with the game name, date, and approximate time of the issue.

pgjl uses 256-bit SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers. Your financial transactions are processed through secure, PCI-compliant payment gateways. Personal data is stored in encrypted databases and handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We never sell or share your personal information with third parties for marketing purposes. For full details, please review our Privacy Policy.

Two-factor authentication adds an extra layer of security to your pgjl account. To enable it, log in and go to Account Settings > Security > Two-Factor Authentication. You can choose to receive a one-time PIN via SMS to your registered mobile number each time you log in. We strongly recommend enabling 2FA, especially if you access pgjl from shared or public devices. If you lose access to your 2FA method, contact our support team for account recovery assistance.

If you suspect unauthorized access to your pgjl account, act immediately:

• Change your password right away via the pgjl Login page
• Enable two-factor authentication if not already active
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated

Our security team will review your account activity and take appropriate action. Never share your password or OTP with anyone — pgjl staff will never ask for your password.

pgjl provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps
• Loss Limits: Define the maximum amount you're comfortable losing per period
• Session Time Reminders: Get notified after a set duration of play
• Reality Check: Regular pop-up summaries of your session activity
• Cool-Off Period: Temporarily suspend your account for 24 hours up to 6 weeks
• Self-Exclusion: Close your account for 6 months to permanently

All tools are accessible from your Account Settings. For more details, visit our Responsible Gaming page.

To request self-exclusion, log in to your pgjl account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period (minimum 6 months) and confirm your request. Your account will be suspended within 24 hours and you will not receive any marketing communications during the exclusion period. If you cannot access your account, email [email protected] and our team will process your request immediately. Self-exclusion is a serious commitment — once activated, it cannot be reversed before the period ends.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can reach out to:

• PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to counseling services
• National Center for Mental Health (NCMH) — provides mental health support and counseling
• Gamblers Anonymous Philippines — peer support groups available in Manila, Cebu, and other major cities

pgjl also encourages all players to remember the PAGCOR-recommended message: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for more information and tools.